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RI
Rose International
Customer Service Representative - SAP and Order Fulfillment
Entry-Level JobVerifiedNo experience needed
Review key factors to help you decide if the role fits your goals.
Entry-Level Job
Verified
No experience needed
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Job Description
Education:
High School Diploma or Equivalent Qualifications/Skills/Experience:
- Fast learner willing to travel periodically for training opportunities.
- Excellent verbal and written communication skills.
- Ability to prioritize work, work independently, and meet deadlines.
- Strong relationship-building skills with both internal and external stakeholders.
- Strong mediation, negotiation, and facilitation skills.
- Working knowledge of Microsoft Windows operating systems.
- Experience with Microsoft Word, Microsoft Excel, Microsoft Access
- SAP experience.
Top Skills:
- Able to prioritize shifting priorities throughout the day from people needs, shipping, orders, product selection, etc.
- SAP user experience. Customer Service and Order fulfillment in industrial setting using SAP and intranet/buy systems/ quote to cash type tools
- Strong MS Office use.
Job Responsibilities:
- Interface with internal and external customers.
- Coordinate activities with Schneider functional areas including:
- Manufacturing
- Sales
- Distribution
- Field Service
- Handle customer complaints and inquiries accurately and promptly, including:
- Order status
- Production updates
- Delivery inquiries
- Billing inquiries
- Perform order error resolution, order processing, and maintenance functions for both order-based and proposal-based orders.
- Coordinate with customers regarding:
- Product selection
- Order placement
- Delivery schedules
- Expediting requests
- Proactively solve customer issues to improve customer satisfaction and relationships.
- Provide product information, including some technical information when necessary.
- Systems and Software
- Utilize and maintain data in:
- SAP•Quote to Cash•Intranet•Buy Automation•Extranet•Shared Drives•External Account Websites•Only those lawfully authorized to work in the designated country associated with the position will be considered.
- Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.