Customer Service Representative Published September 18, 2026

Franklin, Massachusetts Job ID:

39711 Key Responsibilities & Details

DUTIES AND RESPONSIBILITIES

Manage the customer's account by communicating expected delivery dates; managing expedite requests; communicating tracking and follow up information regarding customer orders both internally and externally. Proactively implementing solutions and sharing status updates to meet on-time-delivery and quality metrics. Meeting all internal customers Uses analytical skills to convert customer data Build and maintain sustainable customer and internal department relations to meet/exceed customer expectations Directly support outside sales with dedicated customer base Responding to internal requests within a timely manner demonstrating the ability to resolve issues and provide solutions Proactive quote, order, and customer management Quoting products and services including product selection understanding and additional product recommendations Recognizing competitive market pricing parameters and adjusting as needed in accordance with pricing, inventory, and sales initiatives. Order entry / data entry into ERP System Identity and add prospects within assigned territory to assist with company sales initiatives. Outbound follow up on new leads. Identify customer needs and offer solutions utilizing the company services and/or products providing the best solution to meet customer needs and company sales goals. Recognize industry trends that may impact on customer needs and continued sales. Ability to generate, review and analyze reports related to customer sales activities related to the above Command of technical understanding/aptitude for products offered. Proactive promotion of customer incentives that align with the sales strategy. Upsell customers additional complimentary products and solutions. Continuous training on technical product competencies and technical advancements.

QUALIFICATIONS EDUCATION AND EXPERIENCE

High school diploma required; 4-year degree preferred but not required with adequate experience. Minimum 4 years of experience in a sales-related environment (e.g.: customer service, outside/inside sales, technical sales, purchasing, etc.) Industrial experience required Distribution experience preferred Ability to work in a high volume, fast paced business Job Application You are applying for Customer Service Representative (Ref 39711 ) . Please complete the form below and attach your resume. Email Address Phone Number Full Name Street Address City State Select a state Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming Zip Code Desired Salary Range Please Select a Range $30,000 - $50,000 $50,000 - $80,000 $80,000+

Type of Employment Desired:

Full Time Part Time Temporary Upload Resume (Optional) No file chosen Max.

file size:

128 MB. Submit Application Why Apply for This Role? Our recruiters work directly with hiring managers to ensure your application is reviewed quickly. Applying through Complete Staffing gives you access to roles and insights you will not find elsewhere. Dedicated support from a recruiter who understands your background. Insight into company culture, hiring timelines, and compensation. Access to additional opportunities that match your skills and preferences.