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Intermission Café
Intermission Café - Counter Team
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Massachusetts data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$41,993 / year median in Massachusetts
-10% projected decline
Job Description
Position Overview As a member of our Intermission Team, you will be the face of our cafe providing an exceptional customer experience. Whether you're preparing our signature menu items, managing orders, or keeping the workspace clean and organized, your energy and attention to detail will help create a welcoming environment for everyone who walks in to enjoy our creative space. Key Responsibilities Prepare and serve all items on our menu Greet and interact with customers in a friendly and professional manner Educate customers about the menu and offer recommendations Maintain a clean, organized, and sanitized work environment Operate POS system for order taking and processing payments Assist in opening and closing duties, restocking supplies as needed Work collaboratively with team members to ensure efficient service Qualifications Adults and teens encouraged to apply Previous experience in food service or customer service is preferred, but not required Strong communication and interpersonal skills Positive attitude and willingness to learn Ability to work in a fast-paced environment Flexible availability, including weekends and holidays