Job Overview We are seeking a dedicated and professional Customer Service Representative. In this role, you will serve as the primary point of contact for clients, providing exceptional support and ensuring their needs are met with efficiency and courtesy. The ideal candidate will possess strong communication skills, technical proficiency, and a commitment to delivering outstanding customer experiences. This position offers an opportunity to contribute to a collaborative environment where organizational skills and attention to detail are highly valued. Duties Respond promptly and professionally to customer inquiries via phone, email, and multi-line phone systems Manage client accounts using software such as an ERP and productivity tools like Microsoft Office and Google Workspace Maintain accurate records through data entry, filing, and updating spreadsheets Support customers with order placement, shipping questions, returns, and payment questions. Coordinate with team members to streamline office operations and improve customer experience. Requirements Proven experience in customer service roles Experience with CRM system to track and monitor customer accounts Strong computer skills with proficiency in Microsoft Office (Word, Excel), Google Workspace, and data entry Excellent organizational skills with the ability to multitask effectively in a fast-paced environment Bilingual abilities are a plus to serve diverse client populations Demonstrated professionalism in phone communication and office etiquette Ability to manage time efficiently while maintaining accuracy in clerical tasks This role is an excellent opportunity for individuals committed to delivering superior customer service while supporting office operations. We welcome applicants who are detail-oriented, organized, and eager to contribute positively to our team.

Pay:

$22.00 - $24.00 per hour

Benefits:

Dental insurance Health insurance Life insurance Vision insurance

Work Location:

In person