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PF
Planet Fitness
PT Customer Service Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Massachusetts data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$41,993 / year median in Massachusetts
-10% projected decline
Job Description
PT Customer Service Representative Planet Fitness
- 2.6 Holyoke, MA Job Details Part-time From $15 an hour 18 hours ago Benefits Paid time off Employee assistance program Qualifications Computer operation Computer skills Full Job Description Part
Time:
Starting at $15 per hour. Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date. At National Fitness Partners, we don't just work in fitness— weTRANSFORM LIVES
through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience. We Are Accountable- Self-starters who pursue excellence. We Are Driven
- Problem solvers who deliver results. We Are Passionate
- Positive energy with a real desire to help others. We Are Ambitious
- Always learning and growing toward success.
Customer Service Representative Benefits :
Growth Opportunities over 90% of our management team started as an entry level team member! Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date. Shift-differential pay for select shifts PTO for all employees Employee Assistance Program Free employeeBlack Card Membership Customer Service Representative Responsibilities:
Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience. Answer phones in a friendly manner using information script Greet members, sign up and tour new members, and log amenities. Respond to member questions and concerns in a timely and professional manner Process beverage or merchandise purchases through the point of sale system Promote our unique fitness instruction classes (PE@PF) to our active members and our new members Provide a clean, sanitized and safe club environment.Job Requirements:
Customer service experience High school diploma/GED equivalent preferred Must be 18 years of age or older Basic computer proficiency- Must be able to work weeknights during the times of 5p-10p, as well as weekends during the times of 7a-7p