General Purpose The Customer Service Representative is responsible for quickly and accurately identifying and resolving client issues by listening, understanding, and responding to questions in both Spanish and English. This role also assists consumers with processing payments through our website using our proprietary systems. Duties and Responsibilities

• Provide courteous, professional, and helpful service to taxpayers, customers and municipal employees.
• Assist customers in both Spanish and English.
• Process payments by eCheck, and credit/debit card.
• Resolve issues when possible and direct customers to the appropriate department or municipality for matters requiring further assistance.
• Follow company procedures for receiving payments by eCheck and credit/debit card, confidential taxpayer information, and transaction records.
• Answer a high volume of inbound calls.
• Assist taxpayers and customers with inquiries and payment processing through online chat.
• Display exceptional decision-making and problem-solving capabilities to take immediate action. Education and Experience
• High school diploma or equivalent required.
• Prior customer service, cashiering, banking, municipal, or payment-processing experience is preferred, but not required.
• Fluent in Spanish and English, with the ability to assist customers in both languages is required. Skills and Qualifications
• Excellent customer service skills and professional, patient, and calm demeanor.
• Basic computer skills, including the capacity to learn payment-processing and customer-account systems. Comfortable working efficiently and accurately across multiple screens and systems simultaneously.
• Ability to present corrective action and ideas in user-friendly language.
• Excellent attention to detail, with effective verbal and written communication skills. Benefits City Hall Systems offers a comprehensive benefits package, including:
• Health insurance
• Dental insurance
• 401(k) retirement plan
• Paid Time Off (PTO) Equal Opportunity Employer City Hall Systems, Inc.

is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, military status, or any other status protected by applicable federal, state, or local law.

Pay:

$20.00 - $25.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off

Work Location:

In person