As a Service Consultant, you will be pivotal in delivering outstanding automotive service and customer support. Your core skills in automotive diagnostics, mechanical knowledge, and service writing will enable you to effectively address customer needs and ensure vehicle maintenance. Reporting to the Service Manager, you will leverage your premium skills, including dealership experience and auto service management, to enhance service efficiency. Additionally, your relevant skills in areas such as brake repair, oil changes, and suspension work will contribute to maintaining high service standards and customer satisfaction in our organization. Qualifications Minimum 1 year of experience in a customer service role, preferably in an automotive or dealership setting Strong knowledge of automotive systems and terminology Excellent communication and interpersonal skills Ability to work in a fast-paced, team-oriented environment Valid driver's license and clean driving record Benefits Competitive Pay Performance-based bonuses or commission Health, dental, and vision insurance 401(k) plan with employer match Paid time off and holidays 401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance Responsibilities In this role, you will be the liaison between our customers and service technicians, ensuring each vehicle receives the necessary maintenance and repairs efficiently and professionally If you have a passion for automotive service, strong communication skills, and a commitment to customer satisfaction, we'd love to meet you Greet customers and determine their service needs by actively listening and asking relevant questions Write clear and accurate repair orders and estimates based on customer concerns and technician inspections Provide detailed explanations of services and repairs to customers, including cost estimates and timelines Maintain consistent communication with customers regarding the status of their vehicle Coordinate with technicians to ensure timely and accurate service Upsell additional services and preventative maintenance when appropriate, based on vehicle condition and manufacturer recommendations Maintain detailed records of all service interactions and vehicle repairs Ensure a clean and organized service desk area Stay up to date on vehicle recalls, service bulletins, and dealership promotions Weekends as needed Additional information This position requires a background check, sex offender check, drug screening, and driver's license check Koch Route 2 is an equal opportunity employer. Eligible candidates must be authorized to work in the United States. Koch Route 2 uses

E-Verify Job Type:

Full-time Pay:

$70,000.00 - $110,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Parental leave Vision insurance

Work Days:

Monday to Friday Rotating weekends

Work Location:

In person