Healthcare Customer Service Representative Monday-Friday | No Nights or Weekends | Paid Training | Career Growth Do you enjoy helping people and want a customer service career where your work truly makes a difference? We are seeking a Healthcare Customer Service Representative to join our growing team in Leominster, MA . In this role, you'll support patients throughout New England by answering questions, processing medical supply orders, troubleshooting equipment, and providing outstanding service through phone, email, and live chat. If you're looking for a stable Monday-Friday schedule, a supportive team, and the opportunity to build a long-term career in healthcare, we'd love to speak with you. Why You'll Love This Opportunity ✔ Monday-Friday schedule (8:00 AM-5:00 PM) ✔ No nights or weekends ✔ Extensive paid training ✔ Modern office environment ✔ Supportive leadership and team culture ✔ Career growth opportunities ✔ Meaningful work helping patients every day What You'll Do Answer inbound patient calls while providing compassionate, solution-focused customer service. Assist patients with ordering medical supplies and equipment. Help troubleshoot basic equipment questions and determine appropriate next steps. Follow up with new patients to guide them through the ordering process (warm outbound calls only—no cold calling). Process customer orders accurately and efficiently. Communicate with patients through phone, email, and live chat. Navigate multiple computer systems while documenting customer interactions. Learn our products and services so you can confidently assist patients and resolve questions. We're Looking For Someone Who Enjoys helping people and creating a positive customer experience. Has excellent communication and active listening skills. Learns new technology and software quickly. Is comfortable working with multiple computer systems at once. Can multitask while maintaining strong attention to detail. Enjoys problem-solving and finding solutions. Works well independently while also being part of a collaborative team. Has previous customer service, healthcare, medical office, insurance, banking, or call center experience (preferred but not required). Schedule Monday-Friday 8:00 AM-5:00 PM Fully onsite in Leominster, MA Compensation Starting at $20.00/hour This is a temp-to-hire opportunity. Upon successful completion of the temporary period (approximately 18 weeks), employees become eligible for an excellent benefits package including: Medical, Dental & Vision Insurance 401(k) with Company Match Paid Vacation Sick Time Personal Days Long-Term Disability Insurance Why Join Us? You'll be joining a respected healthcare organization that truly values both its patients and employees. We invest heavily in training, encourage internal growth, and believe exceptional customer service begins with taking care of our team. If you're looking for a long-term career where you can continue learning while making a difference in people's lives every day, we'd love to hear from you. Apply today for immediate consideration!

Pay:

From $20.00 per hour Application Question(s): This role is temp-to-hire and does not have benefits until hired directly after 18 weeks. Does this work for you?

Work Location:

In person