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Mount Family Group, LTD

Customer Experience Representative - Manchester, NH

Entry-Level JobVerifiedNo experience needed

Pay: $26–$31/hr

Posted: 1 week ago

Location: Lowell, MA (Onsite)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 10/7/2026

Career Insights for Customer Service Representative (General)

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Based on Massachusetts data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$41,993 / year median in Massachusetts

-10% projected decline

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Job Description

Customer Experience Representative

Manchester, NH Mount Family Group, LTD
3.9 Lowell, MA Job Details Full-time $26
$31 an hour 21 hours ago Benefits Health insurance Dental insurance Vision insurance Retirement plan Qualifications Customer returns handling High school diploma or GED Stakeholder relationship building Full Job Description Westaff is hiring a Customer Experience Representative in Manchester, NH Benefits to our

Westaff Associates:

Medical Dental Vision Retirement Savings Plan FREE Online classes

WEEKLY PAY

Schedule:

Monday

Friday 8am
5pm $26
$31 Job Overview We're looking for a customer-focused professional to join our Customer Experience team.

In this role, you'll be the primary point of contact for customers, helping resolve questions, process orders, and ensure a positive experience at every interaction. If you enjoy solving problems, building relationships, and working in a fast-paced environment, we'd love to hear from you. A Day In The Life Support customers via phone, email, chat, and CRM systems. Process customer orders accurately and efficiently. Resolve order issues, shipping concerns, product questions, and customer inquiries. Manage product returns and repair requests from start to finish. Provide regular updates to customers and ensure timely issue resolution. Maintain accurate customer records and documentation. Collaborate with Sales, Operations, Logistics, and other teams to meet customer needs. Help identify opportunities to improve processes and the customer experience. What will help you thrive in this role? 2+ years of customer service, order management, sales support, or related experience preferred. HS Diploma or GED required Strong communication and relationship-building skills. Excellent problem-solving and organizational abilities. Ability to manage multiple priorities in a fast-paced environment. Proficiency with Microsoft Office, including Excel. Experience with SAP, Salesforce, or other CRM/ERP systems is a plus.