Customer Call Center Service Representative Pay:

$18/hr

Location:

Marlborough, MA Job Type:

Contract (6+ months, with potential extension or conversion)

Start Date:

October 5th

Schedule:

Marlborough, MA:

Monday-Friday, 8:30 AM-5:00 PM EST No weekends and no overtime unless finishing a customer call. Hybrid schedule available after training and meeting performance goals (Monday and Friday remote, Tuesday-Thursday onsite). Job Overview We are looking for Customer Call Center Service Representatives to join our team! This is a great opportunity for someone with customer service, call center, or phone support experience who enjoys helping people and solving problems. You will assist customers with product questions, troubleshooting, sales orders, warranty replacements, and general support for household wellness products. Responsibilities Answer incoming customer calls and respond to emails. Troubleshoot products and help customers find solutions. Assist with warranty questions, product availability, and sales orders. Document customer interactions using a CRM system. Handle multiple computer screens and tasks while providing excellent service. Escalate issues when needed and follow up with customers. Maintain professionalism, empathy, and a positive customer experience. Requirements High school diploma or equivalent. 1-2 years of call center or customer service experience preferred. Strong communication and problem-solving skills. Good computer skills and ability to multitask. Experience with Bluetooth, apps, or Wi-Fi-connected devices is a plus. Reliable attendance and punctuality are essential. Ability to sit at a desk and work on a computer for extended periods. Training & Schedule 2-3 weeks of fully onsite training. Training includes product education, system training, shadowing, mentoring, and quizzes. No time off approved during training. Hybrid work available after training if performance goals are met.

Additional Information:

Multiple openings available. THC is not a disqualifier. Background check and drug screen required. Candidates must complete a typing test before submission. Apply today! #CNX100

Pay:

$18.00 per hour Expected hours: 40.0 per week

Work Location:

In person