Customer Service Representative Schedule:

Full-time, Monday through

Friday Work Arrangement:

Hybrid after successful completion of onsite training

Anticipated Start Date:

October 5, 2026 We are seeking dependable, customer-focused Customer Service Representatives to support consumers with questions regarding a variety of household and wellness products. This position involves handling a high volume of inbound calls and emails while providing professional, empathetic, and accurate assistance. Representatives will answer product questions, troubleshoot technical issues, explain product specifications and availability, assist with sales orders and warranty replacements, and document each customer interaction. Primary Responsibilities Answer and manage incoming consumer telephone calls and emails Troubleshoot household and wellness products over the phone Assist consumers with Bluetooth

• app
• and Wi-Fi-connected products Respond to questions regarding product use, availability, specifications, sales orders and warranties Accurately document customer interactions in the company's customer service platform Protect consumers' personal and confidential information Escalate calls and product concerns when appropriate Follow up with consumers as needed Work across multiple systems and computer screens Meet established attendance, call-quality, productivity and customer-satisfaction goals Apply feedback and coaching to improve individual performance Represent the company and its products professionally and empathetically Qualifications High school diploma or equivalent Customer service experience required One to two years of call-center experience preferred Candidates without call-center experience may be considered if they have strong phone-based or consumer-facing customer service experience Strong verbal and written communication skills Good computer skills and the ability to navigate multiple systems simultaneously Working knowledge of Microsoft Office applications Comfortable troubleshooting Bluetooth• mobile app•and Wi-Fi-connected devices Strong multitasking, problem-solving and critical-thinking skills Ability to understand and follow written and verbal instructions Dependable, punctual and able to maintain consistent attendance Comfortable sitting and working at a computer for extended periods Able to handle approximately 40-50 customer calls per day Performance Expectations Representatives are expected to maintain schedule adherence, achieve an 85% call-quality score and work toward the department's customer-satisfaction goals.

Continued hybrid eligibility is dependent upon meeting attendance and performance expectations. # CNX100

Pay:

$18.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Application Question(s): Are you comfortable with the posted pay rate of $18 per hour? Can you attend two to three weeks of fully onsite training without planned time off? Ability to

Commute:

Marlborough, MA 01752 (Preferred)

Work Location:

In person