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C
Confidential
AT&T Customer Service Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Massachusetts data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$41,993 / year median in Massachusetts
-10% projected decline
Job Description
We are actively hiring for an AT&T Customer Service Representative to join our growing team. This is a full-time, In-office, entry-level opportunity for individuals looking to build a career in customer service, sales, and account management while representing leading telecommunications, wireless, and internet services. As an AT&T Customer Service Representative, you will work directly with customers face-to-face to answer questions, assist with service enrollments and account activations, and provide tailored sales solutions. This role is designed for motivated individuals who want weekly pay, uncapped commission potential, and advancement into leadership opportunities. Responsibilities of an AT&T Customer Service Representative Directly engage with customers in person daily to explain internet, wireless, and telecommunications services Assist with customer enrollments, billing inquiries, account changes, and plan upgrades Deliver outstanding customer service by identifying needs and recommending solutions Present promotions and sales packages to increase customer satisfaction and revenue Track and maintain accurate customer accounts, enrollment activity, and service records Collaborate with teammates and leadership to meet sales and customer service goals Stay updated on telecommunications products, promotions, and industry updates Represent the company with professionalism, knowledge, and customer-first service Qualifications for an AT&T Customer Service Representative Strong communication, customer service, and sales skills Interest in telecommunications, wireless technology, and internet services Goal-driven individuals motivated by sales performance and customer success Team players eager to grow into account management, sales management, and leadership roles Previous sales, retail, or customer service experience is helpful but not required