Customer Service Representative Natick, MA AREA | Full-Time | $20.00-$23.00 per hour Join a growing team where your work matters! We are seeking a proactive, adaptable, and observant Customer Service Representative who enjoys helping customers, solving problems, and being part of a close-knit team. This is an excellent opportunity for someone who takes ownership of their work, learns quickly, manages their time well, and wants to find a place they enjoy coming to work—not just a place they work.

WHAT YOU'LL DO

Respond to customer questions and requests by phone, email, chat, and in person Provide accurate information on products, services, orders, and project status Process customer orders and assist with payment-related questions Make outbound calls to follow up on customer requests and projects Document customer interactions and update information accurately Identify issues and work with team members to find solutions Manage multiple priorities while maintaining excellent customer service Follow established procedures while using good judgment and common sense Pay attention to details and proactively identify what needs to be done

WHAT WE'RE LOOKING FOR

Previous customer service or client service experience required Strong verbal communication skills and professional phone presence Comfortable navigating multiple computer systems and learning new software Able to remain calm, professional, and positive in a busy environment Proactive mindset—you see what needs to be done and take action Adaptable—you can adjust quickly when priorities change Observant—you notice details, potential problems, and customer needs Strong organization and time-management skills Positive attitude and willingness to learn Ability to work independently while contributing to a team-oriented environment Outbound calling experience is a plus Payment processing experience is a plus Experience in printing, mailing, signage, promotional products, or a related industry is a plus

WHY THIS OPPORTUNITY?

This is a growing company with a hands-on, team-focused environment where employees have the opportunity to learn and make an impact. Training is provided, but we are looking for someone who is naturally curious, willing to learn, and capable of taking ownership of their responsibilities.

Job Type:

Full-time Pay:

$20.00 - $23.00 per hour

Benefits:

Flexible schedule

Experience:

Call center: 1 year (Required) Data entry: 1 year (Required) Ability to

Commute:

Natick, MA 01760 (Required)

Work Location:

In person