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CMC:Berkshires

Client Support Liaison OVERNIGHT Sat-Tues 9pm-7am

Entry-Level JobVerifiedNo experience needed

Pay: $27/hr

Posted: 7 weeks ago

Location: New Marlborough, MA (Onsite)

Last Updated: 3 weeks ago

Hours: Full-Time

Expires: 9/21/2026

Career Insights for Customer Service Representative (General)

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Based on Massachusetts data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$41,993 / year median in Massachusetts

-10% projected decline

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Job Description

Description:

CMC:

Berkshires (CMCB) is a private 15-bed residential treatment center located on 200 acres in the Berkshire Mountains of Western Massachusetts. We are driven by optimism about people's capacity to change and by our commitment to the science of change. CMCB has an opening for a fulltime

OVERNIGHT

Client Support Liaison for the following schedule: Saturday-Tuesday 9PM to 7AM Client Support Liaisons act as a dedicated intermediary for our in-house clients to ensure smooth navigation, address concerns, and improve the overall client experience. May assist with medication access or logistics. Incredible opportunity for direct client care, community building, and personal growth in evidence-based treatment setting. Ideal job for friendly, responsible, outgoing individuals who enjoy talking to and helping others. Great team environment and potential for advancement. Starting wage $27/hour (22.00 + $5 per hour worked shift differential for overnight) Potential for increase after 6 months. Position is full-time, benefit eligible Candidates MUST have a valid drivers license in good standing CMCB colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it is career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you. CMCB is located in New Marlborough, MA; approximately 10 minutes east of Ski Butternut (Great Barrington).

CMCB offers:

Medical, dental, and vision Insurance 401(k) with employer match Paid time off Holiday pay Life insurance, Short-Term Disability Flexible spending account Free chef-prepared meals Use of fitness center, discounted bodywork rates Competitive pay Beautiful work setting in Gilded Mansion on 200 acres Amazing coworkers, supportive work environment

Requirements:

Preferred experience: Degree or applicable experience in psychology, health administration, or social work. Ability to work independently and within a team. Patience, empathy and kindness for others. This is a support role for those in recovery. Ability to stand, walk, bend, sit for periods of 10 hours Ability to and comfortable with working independent Ability to and comfortable with driving a mini-van Ability to lift, push, pull weight of 50 lbs. PI286024049