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ER Services Plumbing and Heating LLC
Customer Service Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Massachusetts data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$41,993 / year median in Massachusetts
-10% projected decline
Job Description
Job Overview We are seeking a dynamic and energetic Customer Service Representative to join our team! In this vital role, you will be the friendly face and voice of our organization, providing exceptional support to clients and ensuring their needs are met with enthusiasm and professionalism. Your proactive approach will help foster positive relationships, resolve inquiries efficiently, and contribute to a welcoming environment. This paid position offers an exciting opportunity to develop your skills in customer support, office management, and communication while making a meaningful impact every day. Responsibilities Greet clients and visitors warmly at the front desk, creating a positive first impression. Manage multi-line phone systems to handle incoming calls promptly and professionally. Provide accurate information about products and services, addressing customer questions with clarity. Utilize Microsoft Office suite, including Word and Excel spreadsheets, for data entry, record keeping, and reporting tasks. Maintain organized filing systems and manage documentation with precision and attention to detail. Support office management duties such as calendar scheduling, appointment setting, and correspondence. Assist with clerical tasks including proofreading documents, managing emails, and updating client records using QuickBooks or other productivity software. Requirements Proven experience in office management or administrative support roles with strong organizational skills. Excellent computer literacy with proficiency in Microsoft Office (Word, Excel), spreadsheets, and data entry. Prior experience using multi-line phone systems and handling phone communication professionally. Bilingual abilities are highly valued to serve diverse client needs effectively. Strong customer service skills with a friendly demeanor and excellent phone etiquette. Familiarity with QuickBooks or similar accounting software is a plus for managing client accounts. Demonstrated ability to multitask efficiently while maintaining attention to detail in a fast-paced environment. Previous office experience including front desk duties, clerical work, or personal assistant roles is preferred. Join us in delivering outstanding customer support while advancing your career in a vibrant team environment! This role offers the chance to develop essential skills in client communication, office operations, and technical proficiency—all within a supportive workplace that values your contributions.