Customer Service Representative /

Client Services Location:

Orleans, MA Schedule:

Full-Time Opportunity:

Temporary-to-Permanent We are working with a fantastic, well-established organization in the Orleans area that is looking to add a Customer Service Representative / Client Services professional to its team. This is an excellent opportunity for someone who genuinely enjoys helping people, thrives in a busy environment, and is comfortable coordinating multiple requests throughout the day. The organization offers a welcoming, team-oriented work environment and is looking for someone who could potentially become a long-term member of the team. Responsibilities Serve as a primary point of contact for customers, providing friendly and professional service by phone and email. Assist customers with questions, service requests, scheduling, and general account needs. Coordinate and dispatch service providers based on customer needs, location, urgency, and availability. Communicate with service providers throughout the day regarding schedules, changes, and customer requests. Keep customers informed regarding appointment times and service updates. Enter and maintain accurate customer and service information in the company's system. Follow up on outstanding service requests and help resolve customer concerns. Work closely with internal team members to ensure customers receive timely, high-quality service. Handle multiple priorities while maintaining a positive and professional approach. Ideal Candidate Previous customer service, client services, scheduling, dispatching, administrative, or call center experience. Excellent communication and interpersonal skills. Strong organizational skills and attention to detail. Comfortable working on the phone and interacting with a variety of customers. Able to remain calm and organized when priorities or schedules change. Strong computer and data-entry skills. Dependable, professional, and team-oriented. Someone who enjoys solving problems and providing an excellent customer experience. Why Consider This Opportunity? This is a potential temp-to-permanent opportunity with a terrific, established organization on Cape Cod. It's an excellent opportunity for someone looking for a positive work environment, a strong team, and the possibility of developing into a long-term position. If you are a customer-focused professional who enjoys working with people and coordinating services, we would love to

Pay:

$22.00 - $24.00 per hour

Work Location:

In person