Lead national field service and technical support operations Drive customer satisfaction and continuous improvement initiatives About Our Client My client is a global manufacturer of innovative print finishing and document automation solutions serving commercial printing, digital printing, and on-demand document production markets. Their products help customers improve efficiency, flexibility, and productivity through advanced automation technologies. Job Description Lead and develop the national technical service organization. Manage field service personnel, technical support activities, and service operations. Improve service procedures, documentation, training programs, and technical knowledge resources. Monitor service performance metrics, response times, and customer satisfaction. Analyze service trends and recurring equipment issues. Drive root cause investigations and corrective action initiatives. Coordinate communication between Service, R D, Quality, Sales, and Supply Chain teams. Support inventory planning and spare parts forecasting based on field service data. Manage customer escalations and ensure timely resolution of critical issues. Develop and maintain technical service KPIs and reporting systems. Lead continuous improvement initiatives focused on service quality and operational efficiency. Build strong relationships with customers and channel partners. Present technical and business updates to internal and external stakeholders. Maintain awareness of regulatory, safety, and quality requirements. MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants. MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants. The Successful Applicant A successful Technical Service Manager should have: Bachelor's degree in Mechanical Engineering. Previous service management or technical support leadership experience. Strong knowledge of mechanical, electrical, and software-based systems. Experience leading customer-facing technical teams. Strong troubleshooting and root cause analysis capabilities. Experience developing technical training programs and documentation. Excellent customer relationship management skills. Ability to manage technical escalations and drive issue resolution. Familiarity with quality systems and continuous improvement methodologies. Knowledge of safety and regulatory standards such as UL, OSHA, and CE. Strong communication, presentation, and leadership skills. French language skills are a plus. Willingness to travel as needed. What's on Offer Lead a national technical service organization Direct impact on customer experience and business performance Work with advanced automation and print technologies Collaborative and growth-oriented culture Strong leadership visibility Competitive compensation and benefits If you are an experienced Technical Service Manager with a strong background in Change Management, apply today for immediate consideration!