Call Center Representative VertiSystem Inc Quincy, MA Job Details Contract $25.00

• $28.

99 an hour 11 hours ago Qualifications Live chat Spanish Microsoft Excel Call center experience Research High school diploma or GED Phone customer support Conflict management Customer support Productivity software Full Job Description Call Center Representative (Fares Support) |

Quincy, MA Location:

Quincy, MA 02171

Duration:

6-month contract with potential extension

Schedule:

Monday

• Friday, 5 days/week (8 hours/day) Job Overview We are seeking Call Center Representatives to support a high-volume customer service environment focused on fare-related inquiries.

This role involves assisting customers across multiple communication channels including phone, email, chat, and web-based platforms. This is a hybrid/flexible opportunity with potential for extension based on performance and business needs. Key Responsibilities Provide customer support via phone, email, chat, text, and web forms Resolve fare-related issues, including card registration and account inquiries Handle escalated customer concerns and complex cases Research and investigate issues using internal systems and tools Track and manage customer cases from intake through resolution Communicate updates and resolutions clearly and professionally Document all interactions in CRM systems and ensure proper case routing Collaborate with internal teams to resolve customer concerns Identify trends and report recurring issues to management Maintain a strong understanding of policies, procedures, and fare guidelines Required Qualifications High School Diploma or GED Minimum 3 years of customer service experience in a high-volume environment Strong communication skills (verbal and written) Excellent problem-solving and conflict resolution abilities Ability to multitask and stay organized in a fast-paced setting Proficiency with Microsoft Office (Word, Excel) or similar systems Flexible to work assigned shifts Preferred Qualifications Prior call center experience Bilingual or multilingual skills (Spanish preferred) Experience working with CRM tools Work Schedule Flexibility Candidates must be available to work: Monday

• Friday between 6:15 AM
• 8:00 PM Weekends (as needed) between 8:00 AM
• 4:00 PM Additional Details Training will be provided; candidates must successfully complete the training program

Job Type:

Contract Pay:

$25.00

• $28.

99 per hour

Work Location:

In person