Customer Service Representative RoadOne IntermodaLogistics - 3.3 Randolph, MA Job Details Full-time $21 an hour 9 hours ago Benefits Health insurance Dental insurance 401(k) Flexible spending account Paid time off Employee assistance program Vision insurance Life insurance Retirement plan Qualifications Customer communication Teamwork Dispatching Transportation management Problem-solving Associate's degree Full Job Description

ROADONE INTERMODALOGISTICS

Customer Service Representative Randolph, MA $21.00 Depending on prior experience Monday-Friday 7:00 a.m.-4:00 p.m. Full-time In-person $20.00-$25.00 PER

HOUR - DEPENDING ON PRIOR EXPERIENCE

Build Your Career in Intermodal Logistics RoadOne IntermodaLogistics is seeking a dependable, customer-focused professional to join our Randolph service center. In this role, you will help keep freight moving by coordinating customer orders, tracking shipments, communicating updates, and working closely with dispatch and operations to resolve issues before they affect service. This is a strong opportunity for someone who enjoys problem-solving, working with people, and managing multiple priorities in a fast-paced environment. What You Will Do

• Serve as a primary point of contact for customers and provide timely, professional shipment updates.
• Enter customer orders accurately and completely into the transportation management system.
• Schedule pickups and deliveries and coordinate special customer requirements.
• Track and trace active shipments to identify delays or service concerns before they become larger problems.
• Monitor on-time pickup and delivery performance and prepare tracking reports.
• Communicate closely with dispatchers, drivers, rail carriers, and terminal partners to resolve operational issues.
• Advise customers of delays, accessorial charges, or other exceptions affecting their freight.
• Build strong customer relationships by responding promptly and following through on commitments.
• Partner with operations and the revenue team to support customer retention and business growth.
• Learn and follow the operating requirements of customers, rail carriers, ports, and terminals.
• Perform other duties as assigned. What We Are Looking For
• Previous customer service experience; transportation, logistics, warehousing, intermodal, or import/export experience is preferred.
• Strong written and verbal communication skills.
• Excellent computer, data-entry, and organizational skills.
• Ability to multitask, prioritize, and remain accurate in a fast-paced environment.
• Sound judgment and the ability to make informed decisions independently.
• Professional, flexible, and dependable team-oriented approach.
• Associate degree or an equivalent combination of education and relevant experience preferred.
• Ability to work additional or adjusted hours when needed to support special customer requirements.

What RoadOne Offers:

✓ $20.00-$25.00 per hour, depending on prior experience ✓ Medical, dental, and vision insurance ✓ 401(k) ✓ Paid time off ✓ Stable, full-time employment ✓ Opportunity to grow within a national logistics organization

About RoadOne:

RoadOne IntermodaLogistics is one of North America's largest privately held intermodal logistics providers, with a nationwide network serving major ports and rail gateways. We combine the stability and resources of a national organization with the responsiveness and teamwork of a local operation. Apply Today Join a team that keeps freight moving and customers informed every day. All employment offers are contingent upon successful completion of a pre-employment drug screen and background check. RoadOne IntermodaLogistics is an equal opportunity employer.

Pay:

$21.00 per hour

Benefits:

Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person