Provide superior customer service to internal and external customers. Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment, including computer hardware and software. Verify customer identity and scan required documents into database system. Successfully complete required biometric and data capture processes and paperwork on each customer. Track processing time for each applicant and ensure applicants are processed in appropriate order. Perform biometric processing to include capturing quality electronic fingerprints, photographs and signatures to meet or exceed program accuracy standards. Identify win-win opportunities to provide more products and services to customers.