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OE
OREGON EMPLOYMENT DEPARTMENT
Healthcare Customer Service Representative
Entry-Level JobVerifiedNo experience needed
Career Insights for Healthcare Customer Service Representative
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Scorecard
Based on Massachusetts data
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What they do
A Healthcare Customer Service Representative responds to customer inquiries about healthcare and provides information about healthcare plans, providers, policies and coverage. Assists customers with questions about healthcare insurance and premiums. Keeps records of customer communications and transactions.
$42,756 / year median in Massachusetts
-11% projected decline
Job Description
Job Listing ID:
4552427Job Title:
Healthcare Customer Service RepresentativeApplication Deadline:
Open Until FilledJob Location:
SalemDate Posted:
08/20/2026Hours Worked Per Week:
Not ProvidedShift:
Not ProvidedDuration of Job:
Either Full or Part Time, more than 6 months SR You may contact this employer directly. (Obtain the contact information to print or add to your jobs.) Obtain Contact Information Job Summary Description Provide excellent customer service to all Medicare Advantage members. Assist with coverage and claims related questions. Accurately interpret benefits and policy provisions for all products. Conduct research and follow-up for prompt resolution. Work efficiently in a high volume call center while maintaining a professional, polite manner. Research, investigate and triage customer issues of concern and dissatisfaction as assigned.Advocate for the customer:
explain benefits in a detailed and courteous manner so they are understood. Skills Details Customer service Need to be tech savvy Call center experience and understanding metrics/expectations Computer literacy Must have excellent phone etiquette and professional demeanor Understand how to resolve customer service issues effectively and efficiently Empathy is crucial for success in this role Prior healthcare experience is preferred Job Type & Location This is a Contract to Hire position based out of Salem, OR. Pay and Benefits The pay range for this position is $19.00- $19.
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD& D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Salem,OR.