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OREGON EMPLOYMENT DEPARTMENT

Healthcare Customer Service Representative

Entry-Level JobVerifiedNo experience needed

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What they do

A Healthcare Customer Service Representative responds to customer inquiries about healthcare and provides information about healthcare plans, providers, policies and coverage. Assists customers with questions about healthcare insurance and premiums. Keeps records of customer communications and transactions.

$42,756 / year median in Massachusetts

-11% projected decline

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Job Description

Job Listing ID:
4552427
Job Title:
Healthcare Customer Service Representative
Application Deadline:
Open Until Filled
Job Location:
Salem
Date Posted:
08/20/2026
Hours Worked Per Week:
Not Provided
Shift:
Not Provided
Duration of Job:
Either Full or Part Time, more than 6 months SR You may contact this employer directly. (Obtain the contact information to print or add to your jobs.) Obtain Contact Information Job Summary Description Provide excellent customer service to all Medicare Advantage members. Assist with coverage and claims related questions. Accurately interpret benefits and policy provisions for all products. Conduct research and follow-up for prompt resolution. Work efficiently in a high volume call center while maintaining a professional, polite manner. Research, investigate and triage customer issues of concern and dissatisfaction as assigned.
Advocate for the customer:
explain benefits in a detailed and courteous manner so they are understood. Skills Details Customer service Need to be tech savvy Call center experience and understanding metrics/expectations Computer literacy Must have excellent phone etiquette and professional demeanor Understand how to resolve customer service issues effectively and efficiently Empathy is crucial for success in this role Prior healthcare experience is preferred Job Type & Location This is a Contract to Hire position based out of Salem, OR. Pay and Benefits The pay range for this position is $19.00
  • $19.
00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan
  • Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD& D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Salem,OR.
Application Deadline This position is anticipated to close on Aug 28, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communi... Customer Service Representatives Access our Statewide and Regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations, and more. Compensation Not Provided Job Requirements
Experience Required:
See Job Summary
Education Required:
None
Minimum Age:
N/A