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Seekonk Public Library

Customer Services Associate I

Entry-Level JobVerifiedNo experience needed

Pay: $19.46/hr

Posted: 2 weeks ago

Location: Seekonk, MA (Onsite)

Last Updated: 2 weeks ago

Hours: Part-Time

Expires: 9/30/2026

Career Insights for Customer Service Representative (General)

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$41,993 / year median in Massachusetts

-10% projected decline

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Job Description

Customer Services Associate I, Seekonk Public Library (Seekonk) Join Our Team!

Part-Time Library Customer Services Associate Hourly Rate:

$19.46 12-19 Hours/Week Includes some evenings & Saturdays

Application Deadline:

Open until filled Are you passionate about helping people and love being around books, technology, and community? We're looking for a friendly, motivated Library Customer Services Associate to join our team and be the welcoming face of the library! In this public-facing role, you'll connect directly with library users—checking out materials, issuing library cards, recommending great reads, and assisting with technology and digital resources. If you're a people person who thrives in a fast-paced environment and enjoys making someone's day a little better, we'd love to meet you!

What You'll Do:

Help patrons check out, renew, and request materials Issue library cards and maintain user records Answer questions and provide top-notch service Assist with technology—everything from the catalog to our eLibrary Re-shelve returned materials and process inter-library loans Explain library policies and help resolve routine issues Be part of a friendly, collaborative team

What You Bring:

A high school diploma or equivalent Comfort using a cash register and basic computer tools (Windows, web browsers, social media) A customer-first attitude and a calm, courteous demeanor Excellent communication and teamwork skills The ability to move materials (lift up to 25 lbs, push carts, stand for extended periods) Flexibility to adjust to a fast-paced, dynamic public service setting Bonus points if you have prior library or customer service experience—especially with the SIRSI/Dynix system or SAILS network

The Details:

Part-time:

12-19 hours/week Schedule below: o Monday, Tuesday, Thursday 4-8 o Alternating Friday/Saturday 9-5 Starting pay: $19.46/hour with annual step increases Covered under the collective bargaining agreement with the Seekonk Public Library Employees Association, MLSA, AFT Mass. Qualifications High school diploma or equivalent Full/Part Time Part Time Education NA Salary $19.46 / hour Closing Date Accepting applications until position is filled