Vitus Search Group is looking for two Customer Service Representative postions for a cilent in Southborough MA! Up to $23 per hour with experience! Job Summary Join our dynamic team as a Customer Service Representative in Southborough, MA, where your enthusiasm and communication skills will drive exceptional client experiences. In this role, you will serve as the frontline ambassador for our company, providing friendly, efficient support to customers via phone, email, and chat. Your multilingual abilities and technical proficiency will empower you to address diverse client needs, resolve issues promptly, and promote positive relationships. This paid position offers a vibrant environment where your organizational skills and customer support expertise will make a meaningful impact every day. Duties Respond promptly to customer inquiries through phone calls, emails, and online chats, ensuring high-quality service delivery Provide comprehensive client support by troubleshooting issues, offering product or service information, and guiding customers through solutions Manage data entry tasks accurately within customer relationship management (CRM) systems and other software tools Handle outbound calling to follow up on customer requests or gather feedback to enhance service quality Assist with sales activities by promoting products or services that meet customer needs while maintaining professional phone etiquette Process transactions such as cash handling and order processing efficiently and securely Maintain organized records of customer interactions, complaints, and resolutions to support continuous improvement efforts Experience Proven experience in call center environments or customer support roles preferred, with demonstrated ability to handle high-volume interactions Strong communication skills in English; bilingual abilities are highly valued for serving diverse client bases Proficiency in Microsoft Office applications (Word, Excel) and familiarity with technical tools used in customer service settings Excellent organizational skills with attention to detail in data entry and record keeping Ability to solve customer problems proactively while maintaining a positive attitude under pressure Experience in sales or upselling techniques is a plus but not required Knowledge of phone etiquette, active listening skills, and effective written communication are essential for success in this role !!!

Pay:

$22.00 - $23.00 per hour

Work Location:

In person