Vitus Search Group is seeking 2 - Customer Service Reps for a client in Southborough MA Up to $23 based on Experience Immediate Interviews Overview We are seeking a dedicated and professional Customer Service Representative to join our dynamic team. In this role, you will serve as the primary point of contact for our clients, providing exceptional support and ensuring their needs are met with efficiency and courtesy. The ideal candidate will possess strong communication skills, technical proficiency, and a commitment to delivering outstanding customer experiences. This position offers an excellent opportunity to contribute to a customer-centric organization that values professionalism, organization, and proactive problem-solving. Duties Respond promptly and professionally to customer inquiries via multi-line phone systems, email, and live chat platforms. Manage client accounts using productivity software such as Microsoft Office, including updating spreadsheets and maintaining accurate records. Assist customers with product or service questions, troubleshooting issues, and providing detailed information to facilitate informed decisions. Utilize data entry skills to accurately record customer interactions, transactions, and feedback in the company database. Handle clerical tasks such as filing, proofreading communications, and managing documentation to support office operations. Coordinate appointment scheduling and calendar management for internal teams or clients as needed. Maintain excellent phone etiquette and organizational skills to ensure smooth front desk operations and efficient office management. Collaborate with team members across departments to resolve issues swiftly and improve overall customer satisfaction. Support administrative functions by managing office supplies, preparing reports, and assisting with miscellaneous clerical duties. Requirements Proven experience in customer service roles within an office environment or front desk setting. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with productivity software. Strong computer literacy with the ability to navigate multiple software platforms efficiently. Experience using QuickBooks or similar accounting software is preferred but not mandatory. Excellent organizational skills with a focus on time management and prioritization. Bilingual abilities are highly desirable to serve a diverse client base effectively. Demonstrated ability to communicate clearly via phone and written correspondence while maintaining professionalism. Previous experience with multi-line phone systems, data entry, clerical tasks, and office management is advantageous. Strong attention to detail for proofreading documents and maintaining accurate records. Ability to work independently as well as collaboratively within a team environment. This paid position offers an engaging work environment where your organizational talents and customer service skills will directly impact client satisfaction. We welcome candidates who are eager to grow professionally while delivering top-tier support in a fast-paced setting.

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Pay:

$22.00 - $23.00 per hour

Work Location:

In person