Customer Service & Support Trainee Yanow, Inc. Stoughton, MA Job Details Full-time $40,000 - $65,000 a year 14 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Teamwork Microsoft Outlook Phone communication Employee relationship building Phone customer support Attention to detail Stakeholder relationship building Full Job Description

YANOW, INC.

Stoughton, MA | Full-Time | In-Person Customer Service and Support Trainee

ABOUT US

Yanow, Inc. is a premier manufacturers' representative serving the electrical construction industry. We represent a first-class portfolio of manufacturers across multiple industry divisions and take pride in our earned reputation for quality and service.

POSITION SUMMARY

We're looking for a career-driven, detail-oriented individual to join our Inside Sales Customer Service team in an administrative and sales support capacity. This role is structured as a hands-on trainee position — you'll build product knowledge, master our systems, and grow into a confident, productive contributor to the department.

KEY RESPONSIBILITIES

Product & Systems Knowledge Study core product features, benefits, and pricing structures Complete vendor training modules and sales webinars Become proficient with internal communication and self-service tools Professional Development Acquire time management best practices to organize daily workflows Build collaborative working relationships with internal teams and external partners Create and follow a personal development plan aligned with performance goals and feed loops Perform general office tasks and support Team Leaders as needed Sales & Customer Support Learn quotation building using manufacturer's standardized quoting and sales processes (e.g., various vendor-based platforms) for quoting processing and recording Support the customer service department with day-to-day administrative needs assisting in building and entering quotations into manufacturer portals and databases Provide customer service support and backup phone coverage

WHAT YOU'LL BRING

Reliability and a collaborative, team-first mindset Proficiency in MS Office (Excel, Word, Outlook) Strong organizational and computer skills Detail Oriented Strong customer service and communication skills Previous experience in the electrical industry is a plus

Job Type:

Full-time Pay:

$40,000.00 - $65,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Ability to

Commute:

Stoughton, MA 02072 (Required)

Work Location:

In person