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RH
Robert Half
Customer Service Representative
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Massachusetts data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$41,993 / year median in Massachusetts
-10% projected decline
Job Description
We are looking for a Customer Service Representative to support a busy service team in Taunton, Massachusetts. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, managing high-volume communication, and keeping order information accurate. The person in this role will serve as a key point of contact for incoming inquiries while delivering prompt, detail-focused service across phone-based interactions.
Responsibilities:
- Respond to inbound customer calls with accuracy and a strong service mindset.
- Place outbound calls as needed to follow up on requests, clarify details, or provide updates.
- Enter customer orders into the system carefully, ensuring information is complete and correct.
- Address service questions, resolve routine issues, and escalate more complex concerns when appropriate.
- Maintain clear records of customer interactions, requests, and order-related activity.
- Support daily call center operations by managing multiple inquiries efficiently and meeting response expectations.