A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Overview Join an award-winning company! Who are we? Since 1967, Toll Brothers has been building luxury homes and communities in the best locations in the U.S. Today, we're a Fortune 500 company operating in over 60 markets. We're the country's premier luxury builder with the widest range of product offerings and price points in the industry, serving first-time, move-up, active-adult, and second-home buyers. From the homes we build to the talent we recruit, we know that to be the best, we have to work with the best. Toll Brothers is a place where diverse perspectives and experiences are welcomed and where employees of all backgrounds are treated with fairness, dignity and respect. We believe every employee should feel safe to be their true and authentic self at work. Our employees are our family, and we strive to uphold the values that our founders instilled in us, creating an exceptional place to work that is inclusive to all.
TOLL LANDSCAPE
, a subsidiary of Toll Brothers , seeks a Customer Care Coordinator to support the branch in Westborough, Massachusetts. What is the opportunity? This position is on-site 5 days per week. Join a team dedicated to delivering finished landscape jobs to Toll Brothers homebuyers and projects. The Production Coordinator provides high level support to the Toll Landscape team through the performance of a variety of tasks related to organization, communication and administration to ensure the efficient and effective delivery of finished landscape jobs. What are the primary responsibilities? Prepare information for Landscape Production Teams to start new projects: Create material and color selection order forms per sold contracts. Distribute order forms for all job materials to respective vendors with PO#'s. Secure a delivery date for materials based on review of Homebuilding's production flow chart. Prepare Subcontractor Agreements (IE; deck, irrigation, fencing, etc.) and obtain Landscape Manager approval prior to distribution for signatures.
Acquire all required township permits:
Fill out and submit all check requests, forms and copy any plans as needed for the township. Monitor and pick up final permits and communicate with production. Print out all proposals, estimates, designs and create job folders to ensure job is constructed as sold. Warranty administration in coordination with production teams Communicate warranty schedule to homeowner. Log final sign-off for successfully completed warranty. Customer communication Keep homeowner & projects updated on construction schedule. Update truck & equipment logs. DOT compliance. Monitor office phones & mail. All other duties as assigned Don't miss this excellent opportunity to join one of the nation's most respected Fortune 500 companies! Qualifications Does this describe you? Strong Organizational skills Experience with Vendors, Contract Management & Accounts Receivable. Ability to multi-task and thrive in a fast-paced environment. Prior experience communicating with customers. Do you have these qualifications?
Essential:
4+ years of relevant experience in a service-based industry. Proficient with Microsoft Office.
Preferred:
Associate or Bachelors' Degree. Administrative experience a plus The salary for this position is $28.01 - $37.14 per hour Since 1992, Toll Landscape has provided a full range of professional landscaping services from custom plantings to entire outdoor rooms and entertaining spaces for Toll Brothers homebuyers. We also design and install entrances, models, clubhouses, street trees, and overall site plantings for Toll Brothers projects. Come see why Toll Brothers and Toll Landscape have been attracting and retaining some of the best professionals in the industry!
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Toll Brothers is committed to ensuring equal employment opportunity. All employment decisions, policies, and practices are in accordance with applicable federal, state, and local anti-discrimination laws. Toll Brothers will not engage in or tolerate unlawful discrimination (including any form of unlawful harassment) on account of a person's sex (including pregnancy), age, race, color, religion, national origin, ancestry, citizenship, physical or mental disability, sexual orientation, gender nonconformity, status as a transgender individual, gender identity, genetic information, marital status, family responsibility, armed services, or any other status protected by law.
