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FastLap Group, LLC

Automotive Customer Experience Specialist

Pay: $24–$32/hr

Posted: 7 weeks ago

Location: Westwood, MA (Onsite)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 10/5/2026

Career Insights for Customer Service Representative (General)

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Based on Massachusetts data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$41,993 / year median in Massachusetts

-10% projected decline

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Job Description

Hogan Tire in Westwood is seeking an Automotive Customer Experience Specialist.

Company Overview:

At Hogan Tire we are redefining the tire and automotive service experience through a technology-forward approach, prioritizing customer satisfaction and workforce engagement. We are committed to fostering a culture where our teammates drive the highest levels of customer satisfaction.

Opportunity:

Join a customer and workforce-centric company that is dedicated to excellence in automotive service. Your expertise, leadership, and commitment to excellence will drive our success and uphold our reputation as a leader in the automotive service industry.

Position Overview:

As a Customer Experience Specialist at Hogan Tire , you will be instrumental in delivering top-notch service recommendations to our valued customers. Your role is crucial in ensuring that customers receive well-informed communications that guide their service decisions on their vehicles in a customer-first environment. Your expertise in writing detailed service recommendations will set the standard for excellence in the automotive service industry. As the face of our commitment to automotive service excellence, we are looking for individuals with a positive and friendly attitude, paired with a proven track record in writing maintenance, repair, and preventative service recommendations that prioritize customer satisfaction.

Job Type:

Full-time Pay:

$24.00 - $32.00 per hour Expected hours: No less than 38 per week

Work Location:

In person