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Call Center Practice Representative - Healthcare
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What they do
A Call Center Representative answers calls from customers or makes outbound sales calls. Responds to customer inquiries, provides information on products and services, and manages customer complaints. Records customer information and processes orders. May process payments. May use email to follow up on customer inquiries or calls.
$41,926 / year median in Massachusetts
-1% projected decline
Job Description
Call Center Practice Representative - Healthcare at IMCS Call Center Practice Representative - Healthcare at IMCS in Winthrop, Massachusetts Posted in about 4 hours ago.
Type:
full-time Call Center Practice Representative -
Healthcare Location:
Boston, MA Job Type:
13-
Week Contract Schedule:
Monday-Friday, 8:30 AM-5:00
PM Hours:
40 hours/week
Pay Rate:
$24.00/hour Position Overview Seeking a Practice Representative to support the Ophthalmology/Optometry clinic. This is a call center-focused position responsible for handling incoming patient calls, providing excellent customer service, and scheduling appointments. Key Responsibilities Handle incoming patient calls for the Ophthalmology/Optometry clinic. Schedule patient appointments accurately and efficiently. Provide professional and courteous customer service to patients. Assist patients with appointment-related requests and questions. Document and manage scheduling information accurately. Support the clinic in maintaining a positive patient experience. Required Qualifications Previous customer service experience . Previous scheduling experience . Epic experience is required. Excellent communication and customer service skills. Ability to work Monday-Friday, 8:30 AM-5:00 PM. Additional Requirement Candidates must have been separated from BILH for at least 6 months to be considered. BILH coversheet is required at the time of submission.
Contract Details Duration:
13 weeks
Hours:
40 hours/week
Shift:
8-hour days
Schedule:
Monday-Friday Pay:
$24.00/hour Interested candidates are encouraged to apply with an updated resume highlighting their Epic, scheduling, and customer service experience .
Benefits
- Dental Insurance