Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
LR
LifeStar Response
Medical Call Intake Specialist
Entry-Level JobVerifiedNo experience needed
Career Insights for Call Center Representative
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Maryland data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Call Center Representative answers calls from customers or makes outbound sales calls. Responds to customer inquiries, provides information on products and services, and manages customer complaints. Records customer information and processes orders. May process payments. May use email to follow up on customer inquiries or calls.
$37,706 / year median in Maryland
-4% projected decline
Job Description
We're growing and seeking a Medical Transportation Call Intake Specialist to join our team. In this role, you'll be part of a company that values your skills, professionalism, and commitment to patient care. Position Summary The Call Intake Specialist (Customer Service Representative) is responsible for professional and courteous phone interaction with customers. You will promptly handle incoming calls, determine the appropriate level of care, resolve inquiries or issues, confirm pick-ups, and ensure that all customers feel valued. Key Responsibilities
- Answer incoming customer calls and assess needs through specific questioning.
- Resolve issues by researching, exploring solutions, implementing corrective actions, and escalating unresolved problems.
- Call clients to confirm scheduled pick-ups and make adjustments or cancellations as needed.
- Perform other related duties as assigned. Minimum Requirements
- High School diploma or GED required.
- Strong customer service skills.
- Computer proficiency; working knowledge of Microsoft Word and Excel.
- Medical terminology or experience in medical transportation preferred. Skills and Abilities
- Detail-oriented and dependable.
- Comfortable interacting with people and working in a team environment.
- Ability to troubleshoot situations, prioritize tasks, and follow oral and written instructions.
- Ability to establish and maintain effective working relationships with customers, co-workers, supervisors, and the general public. Work Environment
- Primarily sedentary office work, including using a computer, phone, and fax.
- Requires general office duties such as filing and documentation. Why Join KQT?
- Work for a company where Quality is everything—for our patients and our people.
- Be part of a growing, supportive, and inclusive team.
- Opportunities for career growth and development.