Call Center Representative II

Minimum Qualifications:

• High School Diploma, or equivalent
• One (1) year of related experience and/or training.
• To perform this job successfully, an individual should have knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook) and experience working with a CRM platform such as Salesforce or Microsoft Dynamics 365
• Must have excellent written and oral communication skills.
• Must be able to work individually as well as within a team.
• Must be able to multi-task and prioritize.
• Must demonstrate extreme attention to detail.
• Must possess strong organization skills.
• Must be able to perform calculations, problem solve and use reasoning.
• Must have knowledge of medical practices and medical terminology.
• Must be able to meet predefined production and quality standards.
• Must be able to effectively manage and direct others.
• All staff are expected to have a strong desire to provide excellent customer service; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; and to have an attitude of wanting to continuously improve their own professional performance.
• Preferred Qualifications:
• One (1) year of prior experience working with an Electronic Medical Record (EMR).
• One (1) year of high quality customer service experience, preferably in a healthcare setting.
• Previous experience working with client relationships and stakeholders, particularly in communicating with attorneys, adjusters, providers, and insurance companies.
• Familiarity with basic medical and legal terminology and documentation related to motor vehicle accidents, workers compensation, personal injury claims, etc.
• Driving/Travel: The employee must have reliable transportation. While the primary workplace may be closest to the employee's home, work assignments could be in any of the Company's locations.
• Compensation and Benefits:

Pay Range:

$20.00/hr

• $22.00/hr

PTO:

Up to 96 hours in first year (pro-rated based on start date)

Holidays:

7 (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day After Thanksgiving, Christmas Day)

Retirement:

401(k) with employer match

Health Benefits:

Medical (single and family), Dental (single and family), Vision (single and family)

Other Company-Paid Benefits:

Short-Term Disability, Long-Term Disability, Basic Life/AD&D, Employee Assistance Program

Other Voluntary Benefits:

Voluntary Life, Accident, Critical Illness, Hospital Indemnity

Other Compensation:

This position is non-exempt (hourly) and eligible for overtime pay in accordance with applicable law. Overtime is not guaranteed. This position is not eligible for bonus, commission, incentive, or shift differential pay....Visit the Employer site for more details