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Kris Konstruction

Call Center Agent/Appointment Setter

Entry-Level JobVerifiedNo experience needed

Pay: Not specified

Posted: 7 weeks ago

Location: Baldwin, MD (Onsite)

Last Updated: 3 weeks ago

Hours: Full-Time

Expires: 9/22/2026

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What they do

A Call Center Representative answers calls from customers or makes outbound sales calls. Responds to customer inquiries, provides information on products and services, and manages customer complaints. Records customer information and processes orders. May process payments. May use email to follow up on customer inquiries or calls.

$37,706 / year median in Maryland

-4% projected decline

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Job Description

We are a family owned and operated business with a call center located in Baldwin, MD! We are looking for outgoing members to join our team as call center agents!

Call Center Sales Agent Description:

1. Schedule and confirm appointments 2. Answer inbound calls and make outbound calls 3. Provide Customer Service 4. Achieve weekly and monthly target metrics

Call Center Target Metrics:

45-55 Dials per hour per caller 30% conversion from Raw Lead to Set Appointment 80% conversion from Set Appointment to Issued Appointment 80% Demo Rate on all Issued Appointments Evening and weekend availability is needed. Possibility for position to become remote after training is completed and target metrics are continuously being met. (Further details to be provided during interview)