A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Job Requirements Bethesda, MD Clearance Unspecified CI Polygraph Career Level not specified Salary not specified Join Premium to unlock estimated salaries Job Description As the Customer Service Representative , you will provide onsite full-time Customer Service & Concierge Desk/Conference Center Support. This position has high client visibility and promotion potential.
ESSENTIAL JOB FUNCTIONS
Responds to all telephone, walk-in, and electronic inquiries for assistance. Tracks and monitors service requests to ensure each is accurate, completed and closed in a timely manner. Creates meeting reservations and configures conference rooms in accordance with individual requests. Provides support to conference center attendees to include identifying supplies needed, operating equipment, and conference set-up and breakdown. Ensures conference rooms are clean and void of classified materials at the end of the day. Performs other administrative duties, as needed.
EDUCATION & EXPERIENCE
High School Diploma or GED. Minimum of one (1) year of recent experience working at a customer service center. Must be proficient in the use of Microsoft Office, primarily Word and Excel.
KNOWLEDGE & SKILLS
Strong interpersonal skills to maintain effective working relationships with team and customers. Good oral and written communication skills sufficient to respond to customers' routine questions in a clear and concise manner. Ability to manage own activities and workflow under tight deadlines. Ability to apply a strong customer focus orientation to understand customer requirements. and suggest and implement solutions. Ability to ensure that management, co-workers, customers, and stakeholders are kept informed.
SECURITY CLEARANCE
: Top Secret SCI CI Poly Intrepid Acquisition Holdings, LLC www.intrepidgs.com Intrepid Acquisition Holdings, LLC. (IAH), is a leading provider of global-scale logistics, facilities management, and advanced professional and technical services. IAH provides a broad spectrum of services and solutions to U.S. and international government agencies, and organizations. As a world-class leader in providing seasoned program management, IAH leverages and integrates its capabilities to provide safe, innovative, and reliable solutions to meet customers' diverse and complex challenges. Intrepid Acquisition Holdings, LLC. ("IAH" and/or "Company") and its affiliates, including but not limited to IAP World Services, Inc., Readiness Management Support
L.C., JPATS
Logistics Services, LLC., and subsidiaries is an EOE, including disability/vets. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
