Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
C
ClearanceJobs.com
Customer Service Representative
Career Insights for Customer Service Representative (General)
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Maryland data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$38,684 / year median in Maryland
-16% projected decline
Job Description
Customer Service Representative
As the Customer Service Representative, you will provide onsite full-time Customer Service & Concierge Desk/Conference Center Support. This position has high client visibility and promotion potential.
ESSENTIAL JOB FUNCTIONS
- Responds to all telephone, walk-in, and electronic inquiries for assistance.
- Tracks and monitors service requests to ensure each is accurate, completed and closed in a timely manner.
- Creates meeting reservations and configures conference rooms in accordance with individual requests.
- Provides support to conference center attendees to include identifying supplies needed, operating equipment, and conference set-up and breakdown. Ensures conference rooms are clean and void of classified materials at the end of the day.
- Performs other administrative duties, as needed.
EDUCATION & EXPERIENCE
- High School Diploma or GED.
- Minimum of one (1) year of recent experience working at a customer service center.
- Must be proficient in the use of Microsoft Office, primarily Word and Excel.
KNOWLEDGE & SKILLS
- Strong interpersonal skills to maintain effective working relationships with team and customers.
- Good oral and written communication skills sufficient to respond to customers' routine questions in a clear and concise manner.
- Ability to manage own activities and workflow under tight deadlines.
- Ability to apply a strong customer focus orientation to understand customer requirements. and suggest and implement solutions.
- Ability to ensure that management, co-workers, customers, and stakeholders are kept informed.