Join our growing service team as a Service Department Assistant/Customer Support . In this role, you will be the primary point of contact for our clients and the operational engine behind our day-to-day dispatch and field service operations. If you excel at customer communication, thrive in a fast-paced environment, and bring strong organizational skills to administrative management, we want to hear from you.

Key Responsibilities- Client Relations & Communication First Point of Contact:

Answer incoming calls, manage multi-line phone systems, and respond promptly to client inquiries via phone, email, and web portals.

Customer Support:

Provide clear, professional assistance regarding service appointments, warranty claims, basic water chemistry questions, and general pool maintenance.

Proactive Scheduling Updates:

Notify clients and field technicians in real time regarding schedule adjustments, arrivals, or weather delays.

Operations & Administrative Support Dispatch & CRM Management:

Maintain accurate customer records, service histories, and job notes in our dispatch and CRM software.

Scheduling & Inventory:

Assist the Service Manager with daily job routing, field support, inventory tracking, and warranty claim processing.

Document Management:

Maintain physical and digital filing systems, assist with email management, and proofread outgoing communications. Assist with other tasks as they come up.

Qualifications & SkillsRequired Administrative Experience:

Minimum 1-2 years in an office support, clerical, or customer service role.

Software Proficiency:

Strong working knowledge of Google Workspace (Gmail, Docs, Sheets, Drive).

Communication:

Outstanding phone etiquette, active listening, and strong written communication skills.

Detail-Oriented & Organized:

High data entry accuracy, exceptional time management, and the ability to multitask under peak season volume.

Preferred Industry Knowledge:

Basic familiarity with pool/spa equipment, water chemistry, or trade/field service operations is a plus.

Customer Service Knowledge:

Previous experience in a high-volume, customer-facing role strongly preferred.

Compensation & Benefits Pay:

Commensurate with experience

Overtime:

Availability during peak spring/summer season

Retirement:

401(k) with company match

Time Off:

Paid Sick Leave (PSL)

Benefits:

401(k) matching Employee discount Paid time off Retirement plan

Experience:

Customer service: 1 year (Required) Pool maintenance: 1 year (Preferred)

Work Location:

In person