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Window Nation

Hiring Event - July 28 - Call Center (Lead Generation) Representative

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What they do

A Call Center Representative answers calls from customers or makes outbound sales calls. Responds to customer inquiries, provides information on products and services, and manages customer complaints. Records customer information and processes orders. May process payments. May use email to follow up on customer inquiries or calls.

$37,706 / year median in Maryland

-4% projected decline

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Job Description

Hiring Event
  • July 28
  • Call Center (Lead Generation) Representative for Window Nation's Onsite Hiring Event on Tues, July 28!
We're hiring multiple full-time Call Center Representatives (Lead Generation) for our onsite team in Fulton, MD.Meet our hiring team, interview onsite, and qualified candidates who successfully complete the interview process may receive a same-day job offer. Candidates who accept an offer must be available to begin paid training on Monday, August 3, 2026.
Hiring Event Details:
Date:
Tuesday, July 28, 2026Interview Sessions (choose a time when registering through Indeed):
Morning Session:
10:00-1:00
PMAfternoon Session:
3:00-6:00
PM ESTLocation:
Window Nation Headquarters8110 Maple Lawn Blvd., Suite 300Fulton, MD 20759
Hiring For:
August 3, 2026 training classBefore you , Please Confirm You're available to:
  • Attend the onsite hiring event on Tues, July 28
  • Work onsite in Fulton, MD
  • Begin employment on Mon, Aug. 3
  • Attend the required two-week paid training program (Aug 3-14)Why Attend?
  • Interview directly with our hiring team
  • Learn about the role, pay, training, and schedule
  • Qualified candidates may receive a same-day employment offer
  • Paid training begins August 3
  • Multiple full-time openings available through Indeed to select an interview time in either the morning or afternoon session.
Walk-ins are welcome as space permits.

About the
Role:
As a Call Center (Lead Generation) Representative, you'll connect with homeowners who have expressed interest in learning more about Window Nation products.

Your conversations help identify customer needs and schedule qualified homeowners for appointments with our sales team.

This is an excellent opportunity for candidates with experience in:
  • Customer Service
  • Call Centers
  • Retail
  • Hospitality
  • Restaurants
  • Inside Sales
  • Telemarketing
  • Other customer-facing rolesIf you're comfortable talking with people, enjoy helping customers, and want to build communication and sales skills, we'd love to meet you!
What You'll Do:
  • Make outbound calls to prospective customers
  • Ask questions to understand customer needs and interest
  • Schedule qualified homeowners for in-home appointments
  • Follow established call guidelines while maintaining a natural conversation
  • Accurately document customer information and appointment details
  • Work toward individual and team performance goals
  • Participate in ongoing coaching and development
Pay & Benefits:
  • Starting pay of $18.75 per hour
  • Monthly performance bonus opportunities
  • Paid training beginning on your first day
  • Ongoing coaching and support
  • Opportunities for career growth and advancement
  • Develop valuable communication, sales, and CRM skillsRequired TrainingAttendance is required for the entire two-week training program.
Training Schedule:
Dates:
August 3 through August 14, 2026
Days:
Monday through
FridayHours:
8:00 a.m. to 5:00 p.m.

Candidates unable to attend the full training schedule will not be eligible for this hiring class.

Regular Work ScheduleAfter training, you'll transition to one of our full-time schedules based on business needs. Current openings include shifts that combine four weekday shifts with one weekend shift.
Available Schedules:
Shift 1
    Monday, Tuesday, Wednesday & Friday:
    8:00
    • 5:00 PM
    Sunday:
    9:00
    • 6:00 PM
    Days Off:
    Thursday & SaturdayShift 2
    • Monday through
    Thursday:
    8:00
    • 5:00 PM
    Days Off:
    Friday & SundayShift 3
    • Tuesday through
    Thursday:
    12:00
    • 9:00 PM
    Friday:
    1:00
    • 10:00 PM
    Saturday:
    11:00
    • 8:00 PM
    Days Off:
    Sunday & MondayShift 4
      Monday, Wednesday, Thursday & Friday:
      9:00
      • 6:00 PM
      Sunday:
      10:00
      • 7:00 PM.
      Days Off:
      Tuesday & SaturdayShift 5
        Monday, Tuesday, Thursday & Friday:
        8:00
        • 5:00 PM
        Saturday:
        10:00
        • 7:00 PM
        Days Off:
        Wednesday & SundayOur call center currently operates:
        • Monday
        • Friday:
          8:00
        • 11:00 PM
        Saturday:
        8:30
        • 8:00 PM
        Sunday:
        9:00
        • 7:00
        PMMinimum Qualifications:
        • High school diploma, GED, or equivalent
        • At least one year of experience in a customer-focused roleCandidates must also:
        • Be at least 18 years old
        • Be authorized to work in the United States without current or future visa sponsorship
        • Be able to work onsite in Fulton, MD
        • Have reliable transportation
        • Be available for the required training schedule
        • Be able to work an assigned weekday and weekend schedule
        • Demonstrate dependable attendance
        • Be comfortable making outbound phone calls
        • Communicate professionally and confidently with customers
        • Be comfortable working toward performance goals
        • Be able to use a computer while speaking with customersWhat to
        Bring:
        • A current resume or employment history
        • A valid photo ID
        • Your availability
        • Professional or business casual attire is recommendedPlan to spend approximately 90 minutes completing the interview process.
        What to
        Expect:
        • Check in and complete your application (if needed)
        • Meet with a Window Nation recruiter
        • Interview with a hiring manager
        • Learn about the role, pay, schedule, and training
        • Qualified candidates may receive a same-day employment offerWhy Window Nation?
        At Window Nation, we invest in your success from day one. You'll receive paid training, ongoing coaching, and the opportunity to build valuable communication and sales skills while working in a collaborative onsite environment.

        No previous lead generation experience is required. If you bring strong customer service skills, reliability, confidence on the phone, and a willingness to learn, we'll provide the training and support to help you succeed.

        Reserve Your Interview TodayJoin us on Tuesday, July 28 to meet our team, interview onsite, and take the next step toward joining our August 3 training class!

        Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team, one that makes good decisions, drives innovation, and delivers better business results.

        At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.

        All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, military veteran status, or any other characteristic protected by applicable law.#LI-LM1#INDCCWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potentia... Visit the Employer site for more details