Job Overview Title:

Client Specialist Reports to: Sales and Operations General Summary of the

Position:

Manage the needs of office, clients, vendors and Account Managers to drive revenue goal realization. Initiate, establish and nurture business relationships to meet and exceed assigned goals for overall customer experience and reputation. Essential Functions Sells, services, and maintains existing accounts. Positions new business within established accounts. Works with Account Managers to strategically position new business opportunities in new markets. Initiates, establishes and nurtures business relationships with our clients, accounts and vendors. Tracks sales opportunities to completion with an understanding of meeting sales quotas. Responsible for vendor management and overall vendor relationships. Researches, develops and updates vendor listing to meet the needs of clients and company managers. Cultivates and maintains vendor relationships to ensure quality service delivery for clients. Attends initial visits with prospective clients and works to understand their business needs and to offer customized solutions. Evolves solutions by preplanning, engaging, uncovering needs, creating interest, providing solutions and taking action to meet client needs. Maintains effective follow up to ensure sales closure and client care management. Initiates and follows up with clients to sell or resolve problems and answer questions. Handles and resolves complex customer requests or complaints for the organization. Discovers client needs, recommends and sells additional services based on client needs. Formulates and presents solutions to address client needs. Develops and presents proposals based on client needs. Outline and articulate key proposal components and provide value added services solutions. Develops Project Plans based on proposals and client needs. Directs scheduling/staffing to implement and manage project. Develop, communicate and track project performance metrics. Compile data analytics to measure project performance goals. Prepares sales pipeline and sales reporting showing sales volume and progress, while also tracking and assessing sales results. Compile data to measure project performance goals. Prepares project updates and management. Functions as a customer experience advocate, seamlessly resolving customer issues. Develop best resolution for complex troubleshooting. Oversees workflow of all sales business processing including preparation of activity reports, pipelines, charts and other statistics to support and direct the sales department. Monitors client accounts by compiling and providing data and reports to Account Managers. Develops and manage pipeline data. Prepares sales reports in conjunction with Account Managers showing sales volume and potential sales. Manages correspondence between the Account Managers and clients, as well as client family communications in directing an overall understanding of services. Works in a team environment with Account Management to meet and exceed assigned goals for overall client experience and reputation. Provides advisory support and assistance to Account Managers as needed. Analyzes sales statistics to formulate policy and to assist project managers in promoting sales and account growth. Understands and clearly articulates corporate vision, values and services to communities. Develops and delivers sales/marketing presentations alongside Account Managers. Develops and implements promotional events and interacts with external resources to increase sales volume.

Job Requirements:

Must be organized and able to multi task Adaptable to change Detail oriented Accuracy and thoroughness Ability to manage projects and people Strong computer and phone skills Ability to work at a fast pace and learn systems and sales processes Customer Service oriented Professional Possess Thought Leadership Strategic Thinker Good written and oral communication skills Results driven with the experience and focus to plan and accomplish goals

Pay:

From $50,000.00 per year

Work Location:

In person