Company Overview Atlantic Coastal Cooling & Heating, Inc. is a dedicated HVAC service provider serving the Montgomery County and surrounding areas. We pride ourselves on delivering personalized, high-quality heating and cooling solutions, ensuring customer satisfaction with every service call. As a family-run business, we focus on building strong relationships and providing exceptional care to our clients. Overview We are seeking an energetic and detail-oriented Customer Service Representative to join our team! In this vital role, you will be the friendly voice and helpful face of our company, ensuring every customer receives outstanding support. Your enthusiasm and organizational skills will help manage client inquiries, schedule appointments, and facilitate smooth office operations. If you thrive in a fast-paced environment and enjoy assisting others, this position offers a rewarding opportunity to grow your career in customer support and office management. Responsibilities Answer multi-line phone systems promptly with professional phone etiquette, providing clear information and routing calls efficiently Assist customers with inquiries regarding HVAC services, repairs, and maintenance agreements via phone or email Schedule appointments and service calls using HouseCallPro, ensuring timely responses Maintain accurate records through data entry into spreadsheets and HouseCallPro Support office management tasks including filing, document proofreading, and organizing client files Handle front desk duties such as greeting visitors, managing office supplies, and maintaining a welcoming environment Qualifications Proven experience in office management, clerical work, or customer service roles with a focus on front desk responsibilities Strong computer skills including proficiency in Microsoft Office (Word, Excel), Google Workspace, and productivity software Familiarity with HouseCallPro or similar scheduling software is preferred Excellent organizational skills with keen attention to detail for data entry and proofreading tasks Ability to communicate clearly via phone and email while maintaining professionalism and courtesy Bilingual abilities are a plus to serve diverse customer needs effectively Previous experience in HVAC is required Demonstrated time management skills to handle multiple priorities efficiently Join us to become a key part of a team that values dedication, professionalism, and excellent customer support! This paid position offers an engaging environment where your organizational talents will shine while helping our clients stay comfortable year-round.

Pay:

$20.00 - $25.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person