A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
We're looking for a proactive, reliable, and customer-focused Customer Service Representative to join our high-performing service team. This is not a role for someone who needs constant direction. We're looking for someone who takes initiative, takes pride in their work, stays engaged, and actively contributes to team success. Your primary responsibilities will be handling incoming calls and dispatch scheduling, outbound customer follow-ups, and overall workflow coordination across HVAC, Electrical, and Plumbing service teams.
Starting Pay:
$22.00 - $25.00
Responsibilities:
Manage large amounts of incoming calls. Identify and assess customers' needs to achieve satisfaction. Schedule appointments for service or sales representatives to meet with prospective customers. Recommend potential products or services to management by collecting customer information and analyzing customer needs. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Take payment information and other pertinent information such as addresses and phone numbers. Dispatch & Operations Support Monitoring and managing the dispatch board Assigning or staging unassigned jobs Confirming technician availability (callouts, vacation, shift adjustments) Applying technician schedule blocks Verifying job details, tags, and technician assignments Communicating real-time with parts, install, service managers, and sales teams Supporting same-day scheduling needs and AI-driven reschedule recommendations Assisting with long-term scheduling clean-up when workload allows As a GAC Services Team Member, you will receive… Competitive Hourly Compensation Sick & Safe Leave Flexible hours Valuable experience Growth potential/opportunity for advancement within the organization
Requirements:
High school diploma or equivalent Excellent communication and interpersonal skills Focus and determination Organizational skills Positive attitude Detail-oriented Able to accept constructive criticism and continually improve phone techniques Dedicated to customer service Ability to multi-task If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.
Job Type:
Full-time Pay:
$22.00 - $25.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Application Question(s): This shift requires working Tuesday through Saturday, with flexible, full time hours between the hours of 7am and 7:30pm. Does this shift work for your availability? Are you willing to submit to a company sponsored background check and drug screen according to local laws and regulations?
Education:
High school or equivalent (Required)
Experience:
Call Center:
1 year (Required) Customer service: 1 year (Preferred) Ability to
