Customer Service Representative (CSR) Join the Team That Refuses to Be Average! As a Customer Smile Representative, you'll be responsible for creating an outstanding customer experience from the very first phone call.

Your responsibilities include:

Field incoming customer calls with professionalism and enthusiasm. Schedule service appointments efficiently while maximizing technician productivity. Communicate clearly with technicians and customers throughout the day. Build trust and confidence with every customer interaction. Assist customers with memberships, scheduling options, and service questions. Manage incoming and outgoing communications with accuracy and urgency. Keep customer information organized and up to date. Help maintain a positive, solutions-focused office environment. Support the team in delivering an exceptional customer experience every day. What Makes Someone Successful Here?

The ideal candidate is:

Positive and upbeat Highly organized Calm under pressure Comfortable using computers and multiple software systems A strong communicator with excellent listening skills Dependable and punctual A team player who enjoys helping others succeed Willing to learn and accept coaching Driven, goal oriented mind set Committed to doing the right thing, even when no one is watching Preferred Qualifications Customer service experience Dispatch or scheduling experience (preferred but not required) Experience in the home service industry is desired Strong typing/computer skills Ability to multitask in a fast-paced environment Professional phone etiquette High school diploma or equivalent What We Offer Competitive hourly pay Performance-based bonuses Paid vacation / Holidays / Birthday Ongoing professional development and training Opportunities for advancement Supportive team environment Stable, year-round employment A company that invests in its people Our Core Values We hold ourselves to a Higher Standard by living these values every day: Accountability Commitment Honesty Perseverance Reliability Respect Service to others Why Putman Plumbing? We don't just hire employees. We hire people who want to make a difference! We're building a team of people who take pride in their work, support one another, and genuinely care about the customers who trust us with their homes. If you're looking for a career, not just a job, and want to be part of a company where your work truly matters, we encourage you to apply. Join the Putman Plumbing family and help us continue raising the standard of customer service in Frederick County.

Pay:

$22.00 - $30.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Parental leave Professional development assistance Referral program Vision insurance Application Question(s): Are you willing to take a drug test?

Experience:

Appointment scheduling: 2 years (Preferred)

Work Location:

In person