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Planet Fitness

PT Morning Customer Service Representative

Pay: Not specified

Posted: 8 weeks ago

Location: 17 locations (Onsite)

Last Updated: 3 weeks ago

Hours: Part-Time

Expires: 9/10/2026

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$38,684 / year median in Maryland

-16% projected decline

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Job Description

Part•

Time:

Starting at $15 per hour.

Schedule:

Wednesday:

8a-11p

Friday:

9a-2p

Saturday:

8a-12p

Sunday:

8a-12p Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date. At National Fitness Partners, we don't just work in fitness— we

TRANSFORM LIVES

through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience. We Are Accountable

Self-starters who pursue excellence. We Are Driven
Problem solvers who deliver results. We Are Passionate
Positive energy with a real desire to help others. We Are Ambitious
Always learning and growing toward success.

We believe in the power of our people to make a difference. If you're looking for a career where your passion meets purpose, we want YOU on our team!

Customer Service Representative Benefits :

Growth Opportunities over 90% of our management team started as an entry level team member! Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date. Shift-differential pay for select shifts PTO for all employees Employee Assistance Program Free employee

Black Card Membership Customer Service Representative Responsibilities:

Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience. Answer phones in a friendly manner using information script Greet members, sign up and tour new members, and log amenities. Respond to member questions and concerns in a timely and professional manner Process beverage or merchandise purchases through the point of sale system Promote our unique fitness instruction classes (PE@PF) to our active members and our new members Provide a clean, sanitized and safe club environment.

Job Requirements:

Customer service experience High school diploma/GED equivalent preferred Must be 18 years of age or older Basic computer proficiency

Physical Demands:

Frequent lifting, carrying, pushing, and pulling Must be able to lift up to 75 lbs. Will encounter cleaning chemicals during shift Frequent climbing, balancing, kneeling and crouching during shift Continual reaching with hands/fingers/arms during shift