Customer Service Representative - Baltimore, MD Description•Details•

Customer Service RepresentativeLocation:

Multiple LocationsHourly Rate:

$15-17.00/HR + customer service experience

Schedule:

FT/PT Open Flexibility (Contact for Details)The Spirit of the

Position:

The Customer Service Representative and Maintenance Porter are responsible for all janitorial responsibilities for garages and surface lots ensuring they are maintained while greeting a welcoming atmosp for our customers and clients. Some location requires both, while others do not. (Contact for more information). How do you know if this is the right job for you?!

You are:

Charismatic, full of energy, and happy to help in any way you can. Responsible is your middle name. You never disappoint because it's not in your nature. Good under pressure. You don't fold and get overwhelmed easily. Proficient in basic computer skills in the parking revenue control system Able to work with minimal supervision Able to communicate professionally and effectively. Open to feedback, differing opinions and other points of view. Timely and demonstrates sense of urgency. Excellent teambuilding and interpersonal skills. A team player.

What will I do? Greet customers, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base. Assist customers in elevator lobbies, lanes, garages and the parking facilities; help direct traffic if required. Perform traditional cashiering functions as needed for exceptions transactionsEnsure garages and surface lots are maintained and cleaned on a daily basis.

Responsible for general maintenance of the garage and surface lots - sweeping, wiping down surfaces and equipment, emptying trash, picking up trash, changing light bulbs, painting etc.

Assist with facilities upkeep including repairs and handyperson jobs (cleaning & clearing sidewalks and garages).Provide jump start and vehicle location assistance as directed by supervisors Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude. Move through facilities monitoring areas and looking for customers in need of assistance Contribute to general maintenance of the garage - wiping down surfaces and equipment, picking up trash/debris, etc. Basic troubleshooting of minor equipment failures Complete miscellaneous duties as assigned.

Education:

High school diploma or GED preferred but not required.

Experience:

Valid Driver's License (depending on location)Strong customer service experience is required. Cash handling experience is preferred but not required. Parking industry experience is preferred but not required.

Skills:

Willingness to be flexible, work multiple facility locations. Ability to handle challenging and at times, emotionally charged situations and de-escalate situations. Ability to speak, read, and comprehend the English language. Must be able to make decisions independently and know when to refer to management for assistance.

Physical Demands:

...For full information see follow application link. LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.