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Call Agent
Career Insights for Call Center Representative
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Scorecard
Based on Maryland data
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What they do
A Call Center Representative answers calls from customers or makes outbound sales calls. Responds to customer inquiries, provides information on products and services, and manages customer complaints. Records customer information and processes orders. May process payments. May use email to follow up on customer inquiries or calls.
$37,706 / year median in Maryland
-4% projected decline
Job Description
Call Agent at Unisys Call Agent at Unisys in Potomac, Maryland Posted in about 21 hours ago.
Type:
full-time
Job Title:
Support Center /
Call Center Agent Location, Rockville, MD Duration:
12+
Months Role:
This is an inbound call center. Our Support Center is open Monday-Friday from 8 AM to 8 PM EST with different shifts. You will be computer-bound, expected to be in a call queue, fielding outbound calls the entire day. You will receive 2-3 weeks of training, including shadowing/mirroring the trainer's calls, and having the trainer listen in on their initial calls. Most of the calls will be from broker-dealers, investors, registered representatives, and other industry professionals and will involve password reset requests and registration questions. On average, call handle time is under 6 minutes, so these are generally short calls. It is very rare to get upset calls. #LI-CGTS #TS-1236