GUEST SERVICES

Customer Experience Sales Revenue Growth Department:

Guest Experience /

Front of House Position Type:

Full-Time & Part-Time Opportunities Available Compensation:

Starting at $16.50/hour + benefits

THE OPPORTUNITY

We are seeking an experienced, polished, sales-driven Guest Services professional to join our team. Guest Services is the first impression and the final impression of our salon experience. This role is far more than answering phones and checking guests in and out. You are the connection between our guests, our service providers, and the business—and you play a critical role in driving revenue and creating an exceptional guest journey. We are looking for someone who is confident, fashion-forward, highly organized, naturally engaging, and comfortable selling . Previous customer service and sales experience is strongly preferred. Experience in the salon, spa, beauty, hospitality, or luxury service industry is a significant bonus.

YOUR ROLE

As a Guest Services team member, you will: Create a warm, polished, and elevated welcome for every guest Manage seamless guest check-in and check-out Answer phones professionally and confidently Schedule, reschedule, confirm, and optimize appointments Sell time on the book and identify opportunities to maximize appointment availability Convert inquiries into appointments and turn opportunities into revenue Recommend appropriate services, upgrades, add-ons, and retail products Maintain expert knowledge of our service menu, product lines, promotions, and pricing Support service providers by helping maintain an efficient and productive book Act as the liaison between guests and service providers Anticipate the needs of both guests and service providers Resolve guest concerns and operational issues in the moment with confidence and discretion Ensure all required waivers and documentation are completed Support daily salon operations and overall team productivity Maintain a polished, organized, and luxury environment at the front desk Be fully immersed in the success of the salon and actively support your team

SALES & REVENUE EXPECTATIONS

This is a sales position. We are looking for someone who is energized by goals, understands how to sell without being pushy, and recognizes that exceptional hospitality and strong sales performance go hand in hand. You will be responsible for helping drive:

SERVICE REVENUE

Filling available appointment time Converting phone calls, inquiries, and walk-ins into appointments Rebooking existing guests Identifying opportunities for additional services and upgrades Supporting service providers in maximizing their books Helping the salon achieve monthly and quarterly service revenue goals

RETAIL REVENUE

Recommending products based on individual guest needs Demonstrating knowledge of our complete product assortment Creating confident, personalized product recommendations Supporting monthly retail sales goals Identifying opportunities to increase retail attachment to services

CLIENT RETENTION

Creating memorable experiences that encourage guests to return Supporting rebooking and future appointment planning Recognizing opportunities to strengthen guest relationships Helping service providers maintain a healthy, productive client base

WE WANT SOMEONE

WHO... Has proven customer service and sales experience Is comfortable asking for the sale and closing opportunities Is motivated by monthly sales goals and measurable results Understands how to sell time on the book Can recognize an empty appointment as a revenue opportunity Can confidently recommend services and products Has exceptional phone and communication skills Is comfortable handling multiple priorities at once Can remain calm, gracious, and solution-focused under pressure Is proactive rather than waiting to be told what needs to be done Anticipates the needs of guests and service providers Has a polished, professional, and fashion-forward presence Brings big energy, big smiles, and a genuine love of people Is highly accountable and takes ownership of their results Is a team player who understands that the entire salon is their responsibility—not just the front desk Is excited to learn our business and become an expert in our services and products

EXPERIENCE

Required:

Previous customer service and/or sales experience

Strongly Preferred:

Experience in a salon, spa, beauty, hospitality, luxury retail, or other high-touch service environment Experience with appointment scheduling or booking systems Experience working toward individual or team sales goals

Bonus:

Previous salon or spa front desk experience Knowledge of professional beauty products and services Experience in a commission, sales-goal, or revenue-driven environment

WHAT WE OFFER

Compensation:

Starting at $16.50/hour Full-Time and Part-Time opportunities available

Benefits Include:

Dental Insurance Flexible Spending Plan Life Insurance Short-Term Disability Long-Term Disability Paid Time Off (PTO) 401(k) Retail Product Savings Service Savings

BE THE HEART OF THE GUEST EXPERIENCE

At Guest Services, you have the opportunity to influence every part of the guest journey—from the first phone call to the moment they walk out the door. We are looking for someone who can deliver luxury hospitality while thinking like a salesperson and a business partner. If you are experienced, energetic, polished, competitive, solutions-oriented, and excited by the opportunity to drive sales, fill the book, support your team, and contribute to the growth of the salon , we would love to meet you.

Pay:

From $16.50 per hour Expected hours: 30.0 - 40.0 per week

Benefits:

401(k) Dental insurance On-the-job training Paid time off

Work Location:

In person