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National Automotive Training Academy

TOYOTA SERVICE ADVISOR Pohanka Toyota of Salisbury Salisbury, Maryland

Career Insights for Automotive Customer Service Representative

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What they do

An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.

$67,242 / year median in Maryland

+12% projected growth

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Job Description

TOP PAY |
TOYOTA SERVICE ADVISOR
Pohanka Toyota of Salisbury Salisbury, Maryland Earn $45,000 $120,000+ Per Year! Toyota experience is preferred, but experienced Service Advisors from all automotive brands are encouraged to apply. Based on current compensation data for the Salisbury market, service advisors typically earn about $40k $110k annually . Increasing the range by approximately 10% as requested results in a competitive advertised range of $45,000 $120,000+ depending on experience, production, CSI, and bonus opportunities. Join One of the Region's Leading Toyota Dealerships! Pohanka Toyota of Salisbury is looking for a professional, energetic, and customer-focused Automotive Service Advisor to join our growing service team. If you enjoy helping customers, building relationships, and working in a fast-paced dealership environment, we'd like to speak with you. As the link between our customers and our factory-trained technicians, you'll help deliver an outstanding ownership experience while maximizing customer satisfaction and service department performance. Responsibilities Greet customers promptly and professionally. Listen carefully to customer concerns and document repair needs accurately. Schedule service appointments and manage vehicle check-in/check-out. Prepare repair estimates and explain recommended maintenance. Communicate with technicians throughout the repair process. Keep customers informed of vehicle status and repair progress. Recommend maintenance based on Toyota factory guidelines and vehicle condition. Coordinate parts availability with the Parts Department. Process repair orders and customer payments. Maintain excellent CSI scores through exceptional customer service. Build lasting customer relationships that generate repeat business and referrals. Qualifications Toyota dealership experience is preferred. Service Advisor experience with any automotive manufacturer is welcomed. Strong knowledge of automotive maintenance and repair. Excellent communication and customer service skills. Computer proficiency with dealership management software. Ability to multitask in a high-volume service drive. Professional appearance and positive attitude. Valid driver's license with a good driving record. We Offer $45,000 $120,000+ annual earning potential High-volume service department Paid training Medical, dental, and vision insurance Paid vacation and holidays 401(k) Advancement opportunities Stable, family-oriented dealership environment Apply today and take your automotive career to the next level with Pohanka Toyota of Salisbury!
Apply online:
natatoday.
net/activejobs Email your resume:
Brandy@NATAtoday.net Confidential interviews available.