Benefits Customer Service Representative $26 to $29 an hour to start, $35+ an hour once hired | Monday to Friday | Rockville, MD You need 2+ years of call center experience for this role. You'll work on site at our Rockville office, 35 hours a week. Why You'll Love This Opportunity After about four months of training you're on track to be hired at $35.19 an hour. That comes with strong benefits and regular raises set by a union agreement. Once you're hired, the job goes hybrid, with three days a week in the office. You'll help members of a national employee benefits fund get answers about their benefits. If you've spent a couple of years on the phones and you're good at it, this is a chance to get paid for it. What You'll Do Answer a high volume of inbound calls from members, spouses, beneficiaries, and attorneys Help callers with questions about their pension and benefits Keep calls quick and clear, with most wrapping up in under four minutes Respond to member questions by email and mail What We're Looking For Required Qualifications 2+ years of call center experience A bachelor's degree, or an associate's degree with 4+ years of call center experience A clear, professional phone voice Strong customer service skills and attention to detail A steady work history Reliable transportation to the Rockville office Available to start within two weeks Able to pass a background check and drug screen Preferred Qualifications High volume inbound call center experience Bilingual, especially English and Spanish Office or administrative experience Why You'll Enjoy Working Here $26 to $29 an hour to start (first 4-6 moths) $35 an hour (after approx 4 months) + strong benefits and additional pay increases Strong benefits as a union member after hire Regular raises set by the union agreement Hybrid schedule after hire Monday to Friday, 9 to 5, with a one hour lunch Paid training Apply Today If this sounds like your next step, apply today. Someone from our team will reach out as soon as one business day. #

GA Pay:

$26.50 - $35.25 per hour Expected hours: 35.0 - 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Referral program Retirement plan Vision insurance

Education:

Associate (Preferred)

Experience:

Call center: 2 years (Preferred) Ability to

Commute:

Silver Spring, MD 20910 (Preferred)

Work Location:

In person