Customer Service Representative viva - 3.8 Silver Spring, MD Job Details Full-time | Contract $18 - $20 an hour 12 hours ago Qualifications Customer communication Research Full Job Description The primary focus of this position is to act as a representative of our company to provide top quality service to our customers which may be measured through defined numerical goals/targets. Duties in this position are usually repetitive, requiring analysis and use of individual judgment. Specific duties for this position include handling inbound and outbound calls and/or emails, use of technology systems, troubleshooting problem jobs, report generation, following through on customer inquiries, and the retention and acquisition of industry/position required knowledge. Supervision ranges from close to general.

ESSENTIAL DUTIES

All duties to be performed according to the established standard and in compliance with all company policies and procedures while maintaining regular, prompt attendance and availability for overtime as needed: 1. Answers phones 2. Takes new orders 3. Takes redo 4. Answers Technical Questions 5. Price Quotes 6. Researching frame mix ups 7. Searching for Lost frame 8. Tracking lost shipments Consolidated and UPS 9. Answer texts on Heymarket all throughout the day 10. Fill out & Send "waiting for frame" cards for multiple accounts 11. Call or text accounts to inform them of a breakage on a job and there will be a delay 12. Making calls out to other labs researching late jobs for an ETA to give our accounts 13. Makes follow-up calls to account with requested information 14. Make Shipping labels 15. Add jobs to the Communication Board 16. Some Data Entry to fix job at the accounts request

Notes:

Monday through Friday during normal business hours 8:00-5:00 PM This is a contract role with the possibility of conversion to full-time based on business needs and performance VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status