Shift timings : 8:30am - 5pm

Pay Rate:

$20/hr the pay rate may differ depending on your skills, education, experience, and other qualifications.

Featured Benefits:

Medical Insurance in compliance with the ACA 401(k) Sick leave in compliance with applicable state, federal, and local laws

MAJOR DUTIES AND RESPONSIBILITIES

• Assists customers telephonically and non-telephonically with service and support issues.
• Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.
• Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.
• Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer and expectations.
• Uses courteous and professional language.
• Works effectively in a team environment.
• Creates a win-win resolution to problems.

BASIC QUALIFICATIONS

• High School or equivalent is preferred but not

REQUIRED

• Ability to produce quality and professional written correspondence with customers
• Ability to demonstrate and perform basic math
• Customer service orientation
• Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers
• Commitment to providing resolution to customer issues on the first contact
• Strong English comprehension and a good command of grammar SUN3

Job Type:

Contract Pay:

$19.00 - $20.00 per hour

Benefits:

401(k)

Work Location:

In person