Find Jobs

Find Jobs Near You – Available Work in Your Location

Skip to job details

Back to Results

Apply for this opportunity

To apply for this job, you'll continue to an external website or email application.

Apply Offsite

Sheppard Pratt Health System

Call Center Operator

Pay: Not specified

Posted: 1 week ago

Location: Towson, MD (Onsite)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 10/6/2026

Career Insights for Call Center Representative

See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.

Scorecard

Based on Maryland data

Review key factors to help you decide if this role fits your goals. How is this calculated?

Were these scores useful?

What they do

A Call Center Representative answers calls from customers or makes outbound sales calls. Responds to customer inquiries, provides information on products and services, and manages customer complaints. Records customer information and processes orders. May process payments. May use email to follow up on customer inquiries or calls.

$37,706 / year median in Maryland

-4% projected decline

Explore Career

Job Description

General Summary :

Following established procedures, receives and answers incoming phone calls and directs them to the designated person or program via office telephone. Places long distance calls for staff and patients. Maintains chronological logs and records.

Knowledge, Skills, and Abilities Required :

Communicates in a therapeutic, respectful way with patients at the patients' level of understanding. Work requires interpersonal skills sufficient to answer and properly route telephone calls, exchange routine information, and transmit confidential/sensitive information (more than 80% of work time). Work requires the ability to read, write, and speak English well enough to effectively communicate with a diverse group of people in a wide variety of situations; the ability to comprehend oral and written instructions and transmit oral instructions; and the ability to maintain files and chronological logs. This level of general educational development requires a high school education; one year of relevant experience will be considered as a substitute for possession of a high school diploma.

Hours:

7:00 a.m. - 3:30 p.m. (Mon - Fri)