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RJ
Raymond James Financial, Inc.
Customer Service Associate
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Maryland data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$38,684 / year median in Maryland
-16% projected decline
Job Description
Customer Service Associate Raymond James Financial, Inc. - 3.7 Towson, MD Job Details $21.28 - $28.37 an hour 12 hours ago Benefits Dental insurance 401(k) Vision insurance 403(b) Qualifications Customer communication Full Job Description Job Summary Come join us with helping people save for their future. Our company offers employers the ability to provide retirement savings plans to their employees through 401(k), 403(b) or other qualified plans. NWPS strives to provide an extraordinary work environment that supports the happiness and well-being of our staff, clients, and company. Join us to work on a team of critically-thinking, detailed-oriented people who support our clients and their employees with their retirement savings plans' operation. Essential Duties and Responsibilities Answers inbound calls (no selling) Provides exceptional customer service information regarding 401(k), 403(b) or other qualified plans Educates participants about their retirement account and features Performs data entry and other administrative tasks Facilitates problem resolution and document processing Knowledge, Skills, and Abilities Proficiency in Microsoft Office products Communicate effectively, both verbally and in writing Excellent problem-solving and critical thinking ability Ability to multitask Show initiative and be proactive when necessary Quality-driven with a strong sense of accountability Diagnose problems and offer resolution Be open and flexible in a dynamic environment focused on continuous improvement Salesforce knowledge preferred but not required Bilingual (Spanish/English) is a plus High School Degree or equivalent, or any equivalent combination of education, experience, and/or training approved by Human Resources This is the pay range that Magnit reasonably expects to pay for this position: $21.28/hour - $28.37/hour